Improving Quality Requires A Culture

In A True Zero-defects Approach, There Are No Unimportant Items.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

It Isn't What You Find, It's What You Do About What You Find.

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.

Quality Has To Be Caused, Not Controlled.