If You Don't Know What

Most Things Don't Work Like They Are Supposed To Work.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

It Isn't What You Find, It's What You Do About What You Find.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

It Is Always Cheaper To Do The Job Right The First Time.