In A True Zero-defects Approach,

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

When You're Out Of Quality, You're Out Of Business.

When In Doubt, Delete It.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.