What Gets Measured Gets Done.

How Do You Humiliate And Demean Someone And Then Expect Him Or Her To Care About Product Quality.

Innovation Comes Only From Readily And Seamlessly Sharing Information Rather Than Hoarding It.

Reward Excellent Failures. Punish Mediocre Successes.

Learning Is A Matter Of Intensity Not Elapsed Time.

The Trouble With Much Of The Advice Business Gets Today About The Need To Be More Vigorously Creative Is That Its Advocates Often Fail To Distinguish Between Creativity And Innovation. Creativity Is Thinking Up New Things. Innovation Is Doing New Things... The Shortage Is Of Innovators.