We Must Define Quality As

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

The Great Discoveries Are Usually Obvious.

Improving Quality Requires A Culture Change, Not Just A New Diet.