We Must Define Quality As

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

In A True Zero-defects Approach, There Are No Unimportant Items.

When In Doubt, Delete It.