Very Few Of The Great

The Cost Of Quality Is The Expense Of Doing Things Wrong.

Quality Means Conformance To Requirements, Not Elegance.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.