People Need To Know What

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

You Must Have A Supplier Relationship Of Constant Improvement.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.