Judging People Does Not Help

Zero Defects Is A Super Highway Going Down The Tube.

One Cannot Be Successful On Visible Figures Alone ... The Most Important Figures That One Needs For Management Are Unknown Or Unknowable, But Successful Management Must Nevertheless Take Account Of Them.

Without Theory There Is Nothing To Modify Or Learn.

Plants Don't Close From Poor Workmanship, But From Poor Management.

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.