Manage The Cause, Not The

A Committee Appointed By The President Of A Company Will Report What The President Wishes To Hear. Would They Dare Report Otherwise?.

Management Of Outcomes May Not Be Any More Than A Skill. It Does Not Require Knowledge.

The Problem Is That Most Courses Teach What Is Wrong.

A Leader Knows Who Is Outside Of The System And Needs Special Help.

Uncontrolled Variation Is The Enemy Of Quality.