Manage The Cause, Not The

A Manager Of People Knows That In This Stable State It Is Distracting To Tell The Worker About A Mistake.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

Retroactive Management Emphasizes The Bottom Line.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

A System Must Be Managed. It Will Not Manage Itself. Left To Themselves In The Western World, Components Become Selfish, Competitive. We Cannot Afford The Destructive Effect Of Competition.