Business Is About People. It's

It May Be Primarily Property Taxes In The Case Of A Public Library, Or State Taxes And Tuition In The Case Of An Academic Library At A Public University, But The Funding Sources Of Most Libraries Continue To Have A Strong Geographic Component.

The New Idea Either Finds A Champion Or It Dies. No Ordinary Involvement With A New Idea Provides The Energy Required To Cope With The Indifference And Resistance That Change Provokes.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

All Business Success Rests On Something Labeled A Sale, Which At Least Momentarily Weds Company And Customer.

Only Pissed-off People Change The World.