Are Your Customers Saying Wow?

Nearly 100% Of Innovation-from Business To Politics-is Inspired Not By "market Analysis" But By People Who Are Supremely Pissed Off By The Way Things Are.

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

Nothing Good Or Great Can Be Done In The Absence Of Enthusiasm.

I Wrote The Book Based On A Blog That I Keep. I Also Tweet. I Don't Think That For An Incredibly Old Fart I'm Totally Behind The Power Curve. I Really Believe That The Essentials Of Human Relationships Remain The Same.

The World Has Not Just "turned Upside Down". It Is Turning In Every Which Way At An Accelerating Pace.