You Can Expect What You

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

There Is Very Little Evidence That We Give A Hoot About Profit.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

Without Theory We Can Only Copy.

You Must Have A Supplier Relationship Of Constant Improvement.