To Satisfy The Customer Is

Nothing Is Less Productive Than To Make More Efficient What Should Not Be Done At All.

Our Most Important Education System Is In The Employees' Own Organization.

No Organization Can Depend On Genius; The Supply Is Always Scarce And Unreliable. It Is The Test Of An Organization To Make Ordinary People Perform Better Than They Seem Capable Of, To Bring Out Whatever Strength There Is In Its Members, And To Use Each Person's Strength To Help All The Other Members Perform.

The Single Most Important Thing To Remember About Any Enterprise Is That There Are No Results Inside Its Walls. The Result Of A Business Is A Satisfied Customer.

Management Is Not Being Brilliant. Management Is Being Conscientious.