To Satisfy The Customer Is

Nothing Else, Perhaps, Distinguishes Effective Executives As Much As Their Tender Loving Care Of Time.

Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.

Most Of What We Call Management Consists Of Making It Difficult For People To Get Their Work Done.

Unless Commitment Is Made, There Are Only Promises And Hopes... But No Plans.

What Can I Contribute That Will Significantly Affect The Performance And The Results Of The Institution I Serve?