Nothing Is Less Productive Than

Every Organization Has To Prepare For The Abandonment Of Everything It Does.

Communication Is Always "propaganda." The Emitter Always Wants "to Get Something Across."

Management Is Not Being Brilliant. Management Is Being Conscientious.

Inside An Organization There Are Only Cost Centers. The Only Profit Center Is A Customer Whose Check Has Not Bounced.

The Most Important, And Indeed The Truly Unique, Contribution Of Management In The 20th Century Was The Fifty-fold Increase In The Productivity Of The Manual Worker In Manufacturing. The Most Important Contribution Management Needs To Make In The 21st Century Is Similarly To Increase The Productivity Of Knowledge Work And The Knowledge Worker.