The Customer Is The Most

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.

Learning Is Not Compulsory; It's Voluntary... But To Survive, We Must Learn.

People Need To Know How Their Job Contributes.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

A Goal Without A Method Is Nonsense.