A Goal Without A Method

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

Competition Should Not Be For A Share Of The Market-but To Expand The Market.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

A System Is A Network Of Interdependent Components That Work Together To Try To Accomplish The Aim Of The System. A System Must Have An Aim. Without The Aim, There Is No System.

Quality Begins With The Intent, Which Is Fixed By Management.