A Goal Without A Method

You Can Not Hear What You Do Not Understand.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Choice Of Aim Is Clearly A Matter Of Clarification Of Values, Especially On The Choice Between Possible Options.

The Ultimate Purpose Of Collecting The Data Is To Provide A Basis For Action Or A Recommendation.

Understanding Variation Is The Key To Success In Quality And Business.