A Goal Without A Method

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

Now, We Learn That A System Must Have An Aim. Without An Aim, There Is No System.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

A Leader's Job Is To Help His People.