Scrap Doesn't Come For Free,

The Aim Of Leadership Should Be To Improve The Performance Of Man And Machine, To Improve Quality, To Increase Output, And Simultaneously To Bring Pride Of Workmanship To People. Put In A Negative Way, The Aim Of Leadership Is Not Merely To Find And Record Failures Of Men, But To Remove The Causes Of Failure: To Help People To Do A Better Job With Less Effort.

People Need To Know What Their Jobs Are.

A System Can Not Understand Itself.

Forces Of Destruction: Grades In School, Merit System, Incentive Pay, Business Plans, Quotas.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.