Leadership Is Not Rank, Privileges,

...because Knowledge Rapidly Deteriorates Unless It Is Used Constantly, Maintaining Within An Organization An Activity That Is Used Only Intermittently Guarantees Incompetence.

..there Is Need For A Person To Be Generally Educated. Otherwise You Shrivel Up Much Too Soon. Whether This Means Reading The Bible (i Read The New Testament Every Few Years) Or Reading The Great 19th Century Novelists (the Greatest And Shrewdest Judge Of People And Of Society Who Ever Lived), Or Classical Philosophy (which I Cannot Read-it Puts Me To Sleep Immediately), Or History (which Is Secondary). What Matters Is That The Knowledge Worker, By The Time He Or She Reaches Middle Age, Has Developed And Nourished A Human Being Rather Than A Tax Accountant Or A Hydraulic Engineer.

Every Three Or Four Years I Pick A New Subject. It May Be Japanese Art; It May Be Economics. Three Years Of Study Are By No Means Enough To Master A Subject But They Are Enough To Understand It. So For More Than 60 Years I Have Kept Studying One Subject At A Time.

Working With People Is Difficult, But Not Impossible.

What The Customer Buys And Considers Value Is Never A Product. It Is Always Utility, That Is, What A Product Or A Service Does For The Customer.