Knowledge Is The Key.

When People Try To Do What They Can Not Do, They Wish To Give Up.

You Can Not Hear What You Do Not Understand.

Scrap Doesn't Come For Free, We Pay Someone To Make It.

You Cannot Inspect Quality Into The Product; It Is Already There.

Our Prevailing System Of Management Has Destroyed Our People. People Are Born With Intrinsic Motivation, Self-respect, Dignity, Curiosity To Learn, Joy In Learning. The Forces Of Destruction Begin With Toddlers - A Prize For The Best Halloween Costume, Grades In School, Gold Stars - And On Up Through The University. On The Job People, Teams, And Divisions Are Ranked, Reward For The Top, Punishment For The Bottom. Management By Objectives, Quotas, Incentive Pay, Business Plans, Put Together Separately, Division By Division, Cause Further Loss, Unknown And Unknowable.