Put A Good Person In

To Copy Is To Invite Disaster.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

Management Does Not Know What A System Is.

Without Theory There Is Nothing To Modify Or Learn.