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It Takes A Great Deal Of Character Strength To Apologize Quickly Out Of One's Heart Rather Than Out Of Pity.
-Stephen Covey
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It Takes A Great Deal
Stephen Covey
It Takes A Great Deal Of Character Strength To Apologize Quickly Out Of One's Heart Rather Than Out Of Pity.
Views: 37
Topic
Heart
Character
Apology
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"if I Make Deposits Into An Emotional Bank Account With You Through Courtesy, Kindness, Honesty, And Keeping My Commitments To You, I Build Up A Reserve. Your Trust Toward Me Becomes Higher, And I Can Call Upon That Trust Many Times If I Need To. I Can Even Make Mistakes And That Trust Level, That Emotional Reserve, Will Compensate For It. My Communication May Not Be Clear, But You'll Get My Meaning Anyway. You Won't Make Me "an Offender For A Word." When The Trust Account Is High, Communication Is Easy, Instant, And Effective."
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