I Firmly Believe That Ibm's

Quite Frankly, I Am Not Very Comfortable In Chitchat. When I Go To Board Meetings, I Arrive Two Minutes Before And Leave When It's Over. I Don't Stay For Lunch Or Go Early And Have Coffee.

My Parents Worked Enormously Hard To Put Four Children Through College. We Didn't Have A Lot Of Money.

Everything Starts With The Customer.

The Rewards System Is A Powerful Driver Of Behavior And Therefore Culture.

I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.