You're Not Going To Make

A Company Shouldn't Get Addicted To Being Shiny, Because Shiny Doesn't Last.

If You Don't Understand The Details Of Your Business You Are Going To Fail.

People Who Were Right A Lot Of The Time Were People Who Often Changed Their Minds.

I Definitely Believe People Should Pay For Copyrighted Works. And The Laws Are Sufficient: They Already Require You To Pay For Copyright Work. There's No Confusion. The Problem Is...it's A Heck Of A Lot Easier To Steal Mp3s Than To Buy Them.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.