You Do Not Install Quality;

What We Need To Do Is Learn To Work In The System, By Which I Mean That Everybody, Every Team, Every Platform, Every Division, Every Component Is There Not For Individual Competitive Profit Or Recognition, But For Contribution To The System As A Whole On A Win-win Basis.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

A Rule Should Suit The Purpose.

You Can Not Hear What You Do Not Understand.