You Can't Be A Winner

Lunch Should Consist Of At Least 1/3 Relationship Building Talk. If You Don't Have Time For Business Talk, It Was A Very Successful Lunch.

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

Accepting Responsibility Is The Fulcrum Point For Succeeding At Anything.

If You Are Going To Leave Message, You Have To Be Able To Give Enough Value Or Reason To Get Your Voice Mail Returned.

People Aren't Afraid Of Failure, They Just Don't Know How To Succeed. We Are Each Responsible For Our Own Success (or Failure). Winning At What You Do Is No Exception. To Ensure A Win, You Must Take A Proactive Approach. Prevention Of Failure Is An Important Part Of That Process.