There Is No Substitute For

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

Experience By Itself Teaches Nothing.

The Individual Has Been Crushed By Our Style Of Management Today.

The Transformation Will Come From Leadership.

The Most Important Figures For Management Of Any Organization Are Unknown And Unknowable.