There Are Three Constants In

Empathy Takes Time, And Efficiency Is For Things, Not People.

Private Victories Precede Public Victories. You Can't Invert That Process Any More Than You Can Harvest A Crop Before You Plant It.

Unfortunately, Too Many Executives Believe The Myths About Trust. Myths Like How Trust Is Soft And Is Merely A Social Virtue. The Reality Is That Trust Is Hard-edged And Is An Economic Driver.

People Don't Listen To Understand. They Listen To Reply. The Collective Monologue Is Everyone Talking And No One Listening.

Each Of Us Guard A Gate Of Change That Can Only Be Opened From The Inside.