The Way To Build A

A Complaint Is A Unique Opportunity To Strengthen The Relationship With The Client.

We're Just At The Beginning Of The Beginning Of All These Kind Of Changes. There's A Sense That All The Big Things Have Happened, But Relatively Speaking, Nothing Big Has Happened Yet. In 20 Years From Now We'll Look Back And Say, 'well, Nothing Really Happened In The Last 20 Years.'

An Organization's Reason For Being, Like That Of Any Organism, Is To Help The Parts That Are In Relationship To Each Other, To Be Able To Deal With Change In The Environment.

The Smallest Thought Could Not Exist Unless The Entire Universe And The Laws Of Physics Were In Some Way Encouraging It.

But In A Turbulent Environment The Change Is So Widespread That It Just Routes Around Any Kind Of Central Authority. So It Is Best To Manage The Bottom-up Change Rather Than Try To Institute It From The Top Down.