The Unthinkable Is Thinkable. No:

Mistakes Are Life. Mistakes Are Not To Be Tolerated...they Are To Be Encouraged. The Bigger The Better.

It Doesn't Matter What Product Or Service You're Offering; There Is Unlimited Ability To Improve The Quality Of Anything.

A Good Collection Is More Than Just The Sum Of Its Parts.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

A Career Is A Portfolio Of Projects That Teach You New Skills, Gain You New Expertise, Develop New Capabilities, Grow Your Colleague Set, And Constantly Reinvent You As A Brand.