The Undisciplined Are Slaves To

In The Long Run, You Can Never Accomplish A Worthy End With An Unworthy Means.

Response-ability Is The Ability To Choose Our Response To Any Circumstance Or Condition.

Independent Will Is Our Capacity To Act. It Gives Us The Power To Transcend Our Paradigms, To Swim Upstream, To Rewrite Our Scripts, To Act Based On Principle Rather Than Reacting Based On Emotion Or Circumstance.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

If You Want The Secondary Greatness Of Recognized Talent, Focus First On Primary Greatness Of Character.