The Manager Is A Servant.

The Most Important, And Indeed The Truly Unique, Contribution Of Management In The 20th Century Was The Fifty-fold Increase In The Productivity Of The Manual Worker In Manufacturing. The Most Important Contribution Management Needs To Make In The 21st Century Is Similarly To Increase The Productivity Of Knowledge Work And The Knowledge Worker.

Managing Innovation Will Increasingly Become A Challenge To Management, And Especially To Top Management, And A Touchstone Of Its Competence.

Innovation Is The Specific Tool Of Entrepreneurs, The Means By Which They Exploit Change As An Opportunity For A Different Business Or A Different Service.

There Are Companies That Are Good At Improving What They're Already Doing. There Are Companies That Are Good At Extending What They're Doing. And Finally There Are Companies That Are Good At Innovation. Every Large Company Has To Be Able To Do All Three - Improve, Extend, And Innovate - Simultaneously.

Our Society Has Become An Employee Society.