The Central Issue Is Never

In The Final Analysis, Change Sticks When It Becomes The Way We Do Things Around Here.

Complacency Is Almost Always The Product Of Success Or Perceived Success

Overcoming Complacency Is Crucial At The Start Of Any Change Process, And It Often Requires A Little Bit Of Surprise, Something That Grabs Attention At More Than An Intellectual Level. You Need To Surprise People With Something That Disturbs Their View That Everything Is Perfect.

We Keep A Change In Place By Helping To Create A New, Supportive, And Sufficiently Strong Organizational Culture.

Producing Major Change In An Organization Is Not Just About Signing Up One Charismatic Leader. You Need A Group - A Team - To Be Able To Drive The Change. One Person, Even A Terrific Charismatic Leader, Is Never Strong Enough To Make All This Happen.