Smiling Can Be A Competitive

If You Offer People A Decent Service, If You Give Them You Know Internet Access, If Their Phones Are Not Cut Off On The Trains, You Know If You Have Plugs Where They Can Plug In Their Computers, And If You Have A Smiling, Cheerful Staff; And If You Can Travel Really Quickly, Then You Can Make A Success Out Of The Rail Business.

There Are No Quick Wins In Business - It Takes Years To Become An Overnight Success.

All You Have In Life Is Your Reputation: You May Be Very Rich, But If You Lose Your Good Name, Then You'll Never Be Happy. The Thought Will Always Lurk At The Back Of Your Mind That People Don't Trust You.

We Always Enter Markets Where The Leaders Are Not Doing A Great Job, So We Can Go In And Disrupt Them By Offering Better Quality Services.

If You're Bringing Up Kids, You Just Want To Smother Them With Love And Praise And Enthusiasm. So I Don't Think You Can Mollycoddle Your Kids Too Much Really.