Seek To Understand Rather Than

Security Represents Your Sense Of Worth, Your Identity, Your Emotional Anchorage, Your Self-esteem, Your Basic Personal Strength Or Lack Of It.

Seek To Understand Before You Seek To Be Understood.

Feedback Often Tells You More About The Person Who Is Giving It Than About You.

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers. You Can Buy A Person's Hand, But You Can't Buy His Heart; His Heart Is Where His Enthusiasm Is. You Can Buy His Back, But You Can't Buy His Brain. That's Where His Creativity Is. Treat Employees As Volunteers Just As You Treat Customers As Volunteers, Because That's What They Are. They Volunteer The Best Parts - Their Hearts And Minds.

People Are Social Beings And Want Interaction And Social Learning Is The Primary Form Of Learning, Just As Word Of Mouth Advertising Is The Highest Form Of Advertising.