Obviously, You Don't Have To

Over The Centuries, Religion Has Become Institutionalized, And In The Process Encrusted With Elaborate Hierarchies, Top-heavy Bureaucracies, Highly Specialized Roles And Reflexive Routines.

During The Ten Years I Lived In The U.k., I Frequently Attended An Anglican Church Just Outside Of London. I Enjoyed The Energetic Singing And The Thoughtful Homilies. And Yet, I Found It Easy To Be A Pew Warmer, A Consumer, A Back Row Critic.

This Extraordinary Arrogance That Change Must Start At The Top Is A Way Of Guaranteeing That Change Will Not Happen In Most Companies.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

Top-down Authority Structures Turn Employees Into Bootlickers, Breed Pointless Struggles For Political Advantage, And Discourage Dissent.