No, Communication Is Terrible!

We Also Have No Incentive Compensation Of Any Kind. And The Reason We Don’t Is Because It Is Detrimental To Teamwork.

The Killer App That Got The World Ready For Appliances Was The Light Bulb. So The Light Bulb Is What Wired The World. And They Weren't Thinking About Appliances When They Wired The World. They Were Really Thinking About - They Weren't Putting Electricity Into The Home. They Were Putting Lighting Into The Home.

If You Make Customers Unhappy In The Physical World, They Might Each Tell 6 Friends. If You Make Customers Unhappy On The Internet, They Can Each Tell 6,000 Friends.

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.

If You Decide That You're Going To Do Only The Things You Know Are Going To Work, You're Going To Leave A Lot Of Opportunity On The Table.