Never Confuse Activity With Results.

Fixing Culture Is The Most Critical − And The Most Difficult − Part Of A Corporate Transformation… In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.

You Can Never Be Comfortable With Your Success, You've Got To Be Paranoid You're Going To Lose It.

Watch The Turtle. He Only Moves Forward By Sticking His Neck Out.

I Have Always Believed You Cannot Run A Successful Enterprise From Behind A Desk.

Customer Complaints Are The Schoolbooks From Which We Learn.