My Own View Is That

If There’s One Reason We Have Done Better Than Of Our Peers In The Internet Space Over The Last Six Years, It Is Because We Have Focused Like A Laser On Customer Experience.

I Think Technology Advanced Faster Than Anticipated. In That Whirlwind, A Lot Of Companies Didn't Survive. The Reason We Have Done Well Is Because, Even In That Whirlwind, We Kept Heads-down Focused On The Customers. All The Metrics That We Can Track About Customers Have Improved Every Year.

Your Brand Is What People Say About You When You're Not In The Room

Our Garage Was Basically Science Fair Central.

What Characteristics Do I Look For When Hiring Somebody? That's One Of The Questions I Ask When Interviewing. I Want To Know What Kind Of People They Would Hire.