Listening Is The Hard Part.

Don't Dwell On The Problem; Concentrate On The Solution.

Invest Time, Don't Spend It.

The Most Killer Questions In Sales: "mr. Jones, When I Say (insert Your Product, Your Company, Or Anything You Want An Opinion About Here) What One Word Comes To Mind?" This Is The Most Powerful Question Because It Not Only Gives You Top Of Mind Awareness (the Customer "hot Button"), It Also Tells You Their Attitude Towards It.

Next Time Someone Tells You 'never,' Remember That Means 'not For At Least One Hour.'

You Don't Earn Loyalty In A Day. You Earn Loyalty Day-by-day.