Learning Is An Active Process.

Winning Friends Begins With Friendliness.

Looking At The Other Person's Point Of View And Arousing In Him An Eager Want For Something Is Not To Be Construed As Manipulating That Person So That He Will Do Something That Is Only For Your Benefit And His Detriment. Each Party Should Gain From The Negotiation.

An Argument Would Have Begun To Steam And Boil And Sputter - And You Know How Arguments End. Even If I Had Convinced Him That He Was Wrong, His Pride Would Have Made It Difficult For Him To Back Down And Give In.

Suppose You Had Inherited The Same Body And Temperament And Mind That Al Capone Had. Suppose You Had Had His Environment And Experiences. You Would Then Be Precisely What He Was. . . . For It Is Those Things - And Only Those Things - That Made Him What He Was. . . . You Deserve Very Little Credit For Being What You Are - And Remember, The People Who Come To You Irritated, Bigoted, Unreasoning, Deserve Very Little Discredit For Being What They Are.

Every Minister, Lecturer And Public Speaker Know The Discouragement Of Pouring Himself Of Herself Out To An Audience And Not Receiving A Single Ripple Of Appreciative Comment.