Knowing What To Do Is

Just Because You’re Winning A Game Doesn’t Mean It’s A Good Game.

Micro Trends Matter More Than Macro Ones, But Most Of All, People Matter. Individual Human Beings With Names And Wants And Interests.

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

Hatred Of War Will Not Bring Peace. Only Love Of Peace Will Bring About Those Conditions.

The Scalable, Profitable Strategy Is To Change The Game, Not To Become The Most Average.