It's Hard To Find Things

If You're Long-term Oriented, Customer Interests And Shareholder Interests Are Aligned.

If Your Customer Base Is Aging With You, Then Eventually You Are Going To Become Obsolete Or Irrelevant. You Need To Be Constantly Figuring Out Who Are Your New Customers And What Are You Doing To Stay Forever Young.

The Thing About Inventing Is You Have To Be Both Stubborn And Flexible. The Hard Part Is Figuring Out When To Be Which.

I'm Skeptical That The Novel Will Be "re­invented." If You Start Thinking About A Medical Textbook Or Something, Then, Yes, I Think That's Ripe For Reinvention. You Can Imagine Animations Of A Beating Heart. But I Think The Novel Will Thrive In Its Current Form. That Doesn't Mean That There Won't Be New Narrative Inventions As Well. But I Don't Think They'll Displace The Novel.

People Don't Want Gadgets, They Want Services.