If You Want To Know

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

Don't Wait Until People Do Things Exactly Right Before You Praise Them.

The Most Important Habit Is Solitude, Quiet Time. People Who Enter Their Day By Taking 45 Minutes Or An Hour For Themselves - Meditation, Prayer, Inspirational Reading, Taking A Walk - Before They Go For It In The Real World Do Best.

Catch People In The Act Of Doing Something Right.

The Best Way To Develop Responsibility In People Is To Give Them Responsibility.