If You Follow Your Dreams

I Had No Plans To Be An Entrepreneur. I Just Wanted To Be A Journalist And Write For A Magazine. At 15, I Just Decided To Leave School And Launch A National Student Magazine.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

Records Are Made To Be Broken. It Is In Man's Nature To Continue To Strive To Do Just That.

If Family Or Friends Are Unwell Or Ill - It's Perhaps The Only Thing That Really Can Make One Feel Vulnerable.

The Balloons Only Have One Life And The Only Way Of Finding Out Whether They Work Is To Attempt To Fly Around The World.