If You Can't Sell To

Traditional Sales And Marketing Involves Increasing Market Shares, Which Means Selling As Much Of Your Product As You Can To As Many Customers As Possible. One-to-one Marketing Involves Driving For A Share Of Customer, Which Means Ensuring That Each Individual Customer Who Buys Your Product Buys More Product, Buys Only Your Brand, And Is Happy Using Your Product Instead Of Another To Solve His Problem. The True, Current Value Of Any One Customer Is A Function Of The Customer's Future Purchases, Across All The Product Lines, Brands, And Services Offered By You.

I Find That I Have About Six Bloggable Ideas A Day. I Also Find That Writing Twice As Long A Post Doesn't Increase Communication, It Usually Decreases It. And Finally, I Found That People Get Antsy If There Are Unread Posts In Their Queue.

The Internet Has Opened The Door For Millions Of Businesses To Do Things Differently, Because There Are Other Assets Now, Assets That Can Transcend Location. Your Permission To Talk To Customers, Your Reputation, Your Unique Products-you Can Build A Business Around Them Online.

It's Uncomfortable To Challenge The Status Quo.

Leadership, On The Other Hand, Is About Creating Change You Believe In.