If A Manager Spends More

And No Matter How Serious An Environmental Problem The Automobile Poses In Today's Big City, The Horse Was Dirtier, Smelled Worse, Killed And Maimed More People, And Congested The Streets Just As Much.

All Companies Are Service Companies; Some Also Manufacture Products.

The Customer Rarely Buys What The Business Thinks It Sells Him.

Organizationally What Is Required - And Evolving - Is Systems Management.

...because Knowledge Rapidly Deteriorates Unless It Is Used Constantly, Maintaining Within An Organization An Activity That Is Used Only Intermittently Guarantees Incompetence.