How Many Of You Would

If We Want People On The Front Lines Of Companies To Be Responsible For Making Good Business Decisions, They Must Have The Same Information That Managers Use To Make Good Business Decisions.

Empowerment Is All About Letting Go So That Others Can Get Going.

As A Leader You Provide For People Only What They Can't Provide For Themselves.

In The Past A Leader Was A Boss. Today's Leaders Must Be Partners With Their People... They No Longer Can Lead Solely Based On Positional Power.

No One Can Make You Serve Customers Well. That's Because Great Service Is A Choice.