How Can We Do Better

I See The Baldrige Process As A Powerful Set Of Mechanisms For Disciplined People Engaged In Disciplined Thought And Taking Disciplined Action To Create Great Organizations That Produce Exceptional Results.

The Most Effective Leaders Of Companies In Transition Are The Quiet, Unassuming People Whose Inner Wiring Is Such That The Worst Circumstances Bring Out Their Best. They're Unflappable, They're Ready To Die If They Have To. But You Can Trust That, When Bad Things Are Happening, They Will Become Clearheaded And Focused.

Don't Take Care Of Your Career. Take Care Of Your People. They Will Take Care Of Your Career.

"growth!" Is Not A Hedgehog Concept. Rather, If You Have The Right Hedgehog Concept And Make Decisions Relentlessly Consistent With It, You Will Create Such Momentum That Your Main Problem Will Not Be How To Grow, But How Not To Grow Too Fast.

In Determing "the Right People," The Good-to-great Companies Placed Greater Weight On Character Attributes Than On Specific Educational Background, Practical Skills, Specialized Knowledge, Or Work Experience.