Good Is The Enemy Of

True Leadership Has People Who Follow When They Have The Freedom Not To.

I See The Baldrige Process As A Powerful Set Of Mechanisms For Disciplined People Engaged In Disciplined Thought And Taking Disciplined Action To Create Great Organizations That Produce Exceptional Results.

We Must Reject The Idea... Well-intentioned, But Dead Wrong... That The Primary Path To Greatness In The Social Sectors Is To Become "more Like A Business." Most Businesses... Like Most Of Anything Else In Life... Fall Somewhere Between Mediocre And Good.

Whether You Prevail Or Fail Depends More On What You Do To Yourself Than On What The World Does To You.

I've Never Found An Important Decision Made By A Great Organization That Was Made At A Point Of Unanimity. Significant Decisions Carry Risks And Inevitably Some Will Oppose It. In These Settings, The Great Legislative Leader Must Be Artful In Handling Uncomfortable Decisions, And This Requires Rigor.