Efficiency Is Doing Better What

All Great Change In Business Has Come From Outside The Firm, Not From Inside.

The Productivity Of People Requires Continuous Learning, As The Japanese Have Taught Us. It Requires Adoption In The West Of The Specific Japanese Zen Concept Where One Learns To Do Better What One Already Does Well.

Business Enterprise Is An Organ Of Society. There Is Only One Valid Definition Of Business Purpose: To Create A Customer.

The Productivity Of Work Is Not The Responsibility Of The Worker But Of The Manager.

There Are Usually Half A Dozen Right Answers To What Needs To Be Done. Yet, Unless A Person Makes The Risky And Controversial Choice Of Only One, He Will Achieve Nothing.